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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Johnathan Wilson

August 13, 2024

5  out of  5
rating by Johnathan Wilson
"I cannot say enough positive things about this office, especially Brooke! She really went the extra mile for me throughout the whole process. Her knowledge and experience led to a seamless and comfortable purchasing process that had me feeling good about making the switch back, which was saying something because the initial quote was a little disappointing. It was still a savings for me though and the comfort of knowing their office is just across town made it an easy choice. That alone is enough for a good review. Then, on the day I'm ready to sign for the policy, Brooke swoops in to let me know that something didn't seem right to her. Through her due diligence she was able to bring my quote down considerably which I'm stoked about to say the least. I really appreciate the extra effort put in to ensure I walk away happy. Thank you Brooke! Also, honorable mention to Alicia for being caught in the middle of a game of phone tag she did not ask for, for the better part of the morning. Handled with an equal level of professionalism and skill."
We responded:
"Thanks you so much for the kind words and taking the time to leave us (Brooke) a glowing review. Brooke does a great job. Brooke and Alicia do an outstanding job servicing our clients. So happy that everything worked out for you and let us know if you need anything. We’re here for you. "
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david henley

August 6, 2024

5  out of  5
rating by david henley
"Shane is the absolute best, he will take care of you. Been a State Farm customer for 20 years."
We responded:
"Thank you David for your kind words. Always a pleasure working with you. "
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Robert Knutson

August 5, 2024

5  out of  5
rating by Robert Knutson
"We have had several State Farm agents over the 30+ years we’ve been with them. Shane is by far the most helpful and responsive agent we’ve ever had the pleasure of working with! We appreciate his attention to detail and his quick responses any time we have an issue requiring assistance - his staff is also great! You can’t go wrong with Shane as your agent!"
We responded:
"Thank you for your kind words. Always a pleasure working with you guy. Truly appreciate you all and your business. "
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GERRETT JOINER

August 2, 2024

5  out of  5
rating by GERRETT JOINER
"Great experience dealing with Shane Gooden @State Farm Insurance In Harrisburg!! THANK YOU for making this hassle free with reasonable rates for my company"
We responded:
"Thank you so much for allowing us to review and take care of your insurance needs. We’re so fortunate and blessed to have such a wonderful small business in our community. We truly appreciate your partnership. "
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Todd Moe

August 2, 2024

5  out of  5
rating by Todd Moe
"We had considerable difficulty insuring our vehicles when we moved from New York but Shane Gooden ensured us that he could get us taken care of. He did and we've since switched all of our policies to Shane - great service, better people!"
We responded:
"Thank you so much Todd for your kind words and business. We truly appreciate you all. "
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Rebecca Garavalia

August 2, 2024

5  out of  5
rating by Rebecca Garavalia
"We love the hometown feel we get from each person. They truly care about our needs & strive to make sure we are appropriately handled."
We responded:
"Thank you so much for your kind words. Our office really appreciates your business and support. "
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Doug Wilson

August 2, 2024

5  out of  5
rating by Doug Wilson
"If you are interested in someone who cares about your insurance needs. Give Shane a chance at your business. Shane is someone you can count on in difficult times"
We responded:
"Thanks Doug. Really appreciate your support. The No Bills love you. "
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Kathryn Kneale

August 2, 2024

5  out of  5
rating by Kathryn Kneale
"Thanks Shane for all you do for us ."
We responded:
"Anytime. We appreciate your business. "
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Nadia Wuest

August 2, 2024

5  out of  5
rating by Nadia Wuest
"Brooke and Alicia are so helpful at Shane Gooden State Farm . They saved me 300 a month If i have any questions about insurance , i reach out to Shane. If you need auto or home insurance, Shane Gooden State Farm is the place to go"
We responded:
"Great visiting with you. Glad we could help and save you some money. Appreciate your business. "
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Andrew Kneale

August 2, 2024

5  out of  5
rating by Andrew Kneale
"Shane and his team have done an outstanding job with my auto and renters insurance. They’re always available to help with my questions and needs. Very professional."
We responded:
"Thank you so much Andrew for the kind words. Appreciate your business. "
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Stephen McGovern

June 25, 2024

1  out of  5
rating by Stephen McGovern
"Only one in the office worth anything is brooke since shane didnt like the review and sent me a nasty email..i changed this to one star. Have a great day!"
We responded:
"All of my team members are outstanding and do a great job in taking care of our customers. I have the best staff in the insurance industry and we will do everything within our control to satisfy our clients. "
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Tiesha Street

June 23, 2024

5  out of  5
rating by Tiesha Street
"We recently switched out auto and home owners insurance to State Farm. Shane and Alicia made the process so quick and easy and saved us a ton of money. Great experience!"
We responded:
"Thank you so much for your time and business. We truly appreciate all your business. "
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Sherry Fulkerson

June 12, 2024

5  out of  5
rating by Sherry Fulkerson
"After three weeks of not being able to get any response from the claim adjusters from the May 8th storm, we contacted our agent, Shane Gooden and by the end of the day, we received calls from both adjusters and our claims were taken care of within the next few days. James Franklin was one of the adjusters who assisted us and he was very helpful by taking care of our claim and calling everyday until we received our settlement. Mark & Sherry"
We responded:
"Thank you Mark and Sherry. So glad I could help. Thank you for being with our agency. "
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Lynn Hathaway

April 13, 2024

5  out of  5
rating by Lynn Hathaway
"Fast and easy process to switch insurance companies to State Farm. Brooke is very professional and made it so simple to get this done. Huge thanks!"
We responded:
"Thank you for the kind words and review. Brooke does an outstanding job. Thanks again. "
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Angie Hathaway

April 13, 2024

5  out of  5
rating by Angie Hathaway
"Great service! We switched all of our insurance policies and Brooke made what I expected to be a very stressful process completely stress free. She knows her product inside and out and is very personable. Highly recommend."
We responded:
"Thank you so much for the review. Brooke does a great job. "
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Sasha Melton

December 1, 2023

5  out of  5
rating by Sasha Melton
"We totaled our car this week. Alicia and state farm have made this so much easier. They have went above and beyond to help us."
We responded:
"Thank you Sasha. Really appreciate the 5 stars. "
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Mark

November 17, 2023

5  out of  5
rating by Mark
"Brook Taylor helped me out by getting lower rates and coverage on my house."
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Robert Beal

November 14, 2023

5  out of  5
rating by Robert Beal
"Once again Brooke Taylor helped my Mother with one of her old accounts that was a problem and she handled it in a very timely and professional manner. Thank you again Brooke"
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jarred dobbs

November 2, 2023

5  out of  5
rating by jarred dobbs
"I was looking for a good insurance plan for a Chevy Colorado and called State Farm because my parents have it. When I called, I spoke with agent Brooke Taylor, and she explained everything thoroughly and took the time to get me the plan that was right for my family and me. Thank you for the help."
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Eric Smock

October 6, 2023

5  out of  5
rating by Eric Smock
"They jumped right on our claim . No no hassle got the car fixed and back on the road."
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Jayden Kerbyson

September 13, 2023

5  out of  5
rating by Jayden Kerbyson
"Brooke taylor was very helpful and informative appreciate the effort"
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Lacreta “Creta” Turner

September 2, 2023

5  out of  5
rating by Lacreta “Creta” Turner
"Brooke was helpful and knowledgeable. She helped me get the coverage that I needed. I know if I have any issue at all I can call and have my concerns answered right away in a polite and professional manner. I recommend them for all insurance needs."
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Casey Daughenbaugh

June 12, 2023

5  out of  5
rating by Casey Daughenbaugh
"They are always great to us and helped us get a great deal on our home insurance. All the agents are super friendly and helpful!"
We responded:
"Thank you Casey. We really appreciate you at our agency. "
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Eddie Willan

May 6, 2023

5  out of  5
rating by Eddie Willan
"Shane has been my agent for over 10 years. The customer service he provides is superior to anyone else. Thank you, for being there!"
We responded:
"Thank you so much Eddie. Really appreciate you and Eva for all your support and help with my business."
Profile photo of Maria Sterner

Maria Sterner

May 5, 2023

5  out of  5
rating by Maria Sterner
"Wonderful service!"
We responded:
"Thank you Maria for your kind words. We appreciate you all. Thanks. "